We will strive to meet our personal customer service goals of:
*** 48-72 hours for US Market staged ECU and DSG tunes (weekends and holidays not included)
*** Custom tunes 1-2 weeks until your first starter map and 1-2 revisions a week thereafter.
*** World Market staged tunes can vary and usually take a longer time as a lot of times a whole from scratch map needs to be made.
Please note that while we always try and hit this mark, there are sometimes things that are beyond our control, which lead to longer lead-times than normal. In some cases, staged tunes can take up to 3-5 days and custom tunes can take 3 weeks to begin, while revisions can take as many as 10 business days. Customers are served in the order received. Inquiries can be directed to firstname.lastname@example.org for current wait times, and other information. We will also post delays and updates in our Facebook Group. CHECK YOUR SPAM FOLDERS! Sometimes, our correspondence ends up in customer spam folders, especially when there are tunes attached. Please ensure the following email addresses are safe senders in your email settings.